Server Upgrades
- RAM: 50% more + 50% faster than current servers
- CPU: 35% more core + 35% faster than current servers
- Storage: 300% more SSD space + 25% faster than current servers
- Free SpamExperts with cPanel plugin
- 500Gbps+ DDoS protection

We'll be performing upgrades on our servers on July 13, 2017. We will begin synchronising ALL customer accounts (including emails, databases, web files and cPanel settings) from 10:00 hrs the evening before, and we expect the process to complete by 06:00hrs. Sometime during the above window accounts on the old server will be suspended, and our DNS system will begin directing traffic to the new server.

As hosting plans now use SpamExperts, all email will be redirected to the new server as soon as the account transfers completes. Email will not be lost.

While cPanel accounts are being moved, any changes made to databases on the old server will be lost. Although this is usually only a small window of a few minutes, we recommend that any critical transactional websites, (e.g. e-commerce, forums, CRM systems) are put into maintenance mode overnight to prevent loss of information.

This critical upgrade will require adjustments to email software settings and/or domain DNS settings, so please read the following carefully.

Email Software Settings

All login usernames and passwords remain unchanged but everyone MUST update their mail client settings on move day (Doing so before WILL break your email!)

The new Incoming (POP3/IMAP) and outgoing (SMTP) server name, if set to MUST be changed to

Please note that if you're currently using your domain name as the mail server then no change is needed.

For improved security mail will require that SSL/TLS is enabled for Incoming POP3 and outgoing SMTP connections. If this is disabled you won't be able to collect email on the new server. You can activate SSL/TLS security immediately to avoid disruption.

Domain DNS Setting

The new server has a different IP address to the current one.

If using third-party DNS nameservers and don't want to use our nameservers for whatever reason then you will manually need to update any DNS records which point to the old IP address - to AFTER the move on July, 13th 2017.
(You will be able to tell when the move has completed as your cPanel account will be suspended on the OLD server). This needs to be done via your domain registrar e.g 123-reg, GoDaddy etc.

If you are using third party nameservers and using our service for mail you should also update your MX records to: &

Third Party Connectivity

If using any payment processing or external services that requires whitelisting the servers connecting/outbound IP then should also be added now to facilitate uninterrupted service.


Wednesday, July 12, 2017

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